Use Airport Meet & Assist

Airport Meet & Assist

What Will Your Airport Greeter Do? and Not Do?
So, your flight is booked and your Airport Meet & Assist Service has been confirmed. You may be wondering what your airport greeter will do, and what may be beyond their remit. Here’s a quick guide to the most common questions.

Can my Greeter help with local language issues?
Our greeters speak enough English to complete the task and usually are multi-lingual. They will be on hand throughout check-in, security, immigration and customs to assist with any language difficulties, if required.

Will my Greeter coordinate my driver and car service?
Part of our Meet and Assist Service is to arrange seamless airport services from the moment you arrive. If you are arriving or departing by car, we can sometimes also book the car service for you. This is good as it enables your greeter to communicate with the driver. They will be in place to escort you into the airport, or deliver you right to your waiting car without delay.

Can I bypass security with a Greeter?
International airport security requires that every traveller must go through standard security procedures. You cannot bypass security (or customs for that matter).  Your greeter is able to use priority channels at many international airports to minimise delay and lining up. Full security and customs checks are still required though. Terms

Can my Greeter assist me onto and off the airplane?
It depends. Our Meet and Assist Services begin and end at the airbridge or the gate lounge.  This is because the security clearance needed to enter the airbridge. This is considered part of the airplane/tarmac. So it is different to that needed to provide airside in-terminal service. Our greeters have security clearance within the airport, but they are usually not authorised to enter the boarding lounge.

What does my Greeter do at immigration and customs control?
Your greeter can fast track their client through whatever lines or channels are available to them to use within the airport. This may include lanes normally reserved for airline crew, visiting diplomats or locals. Each airport has its own specific regulations. Our flexible services take advantage of every possible avenue to get you through immigration and customs in the fastest possible time.

Will my Greeter carry my luggage?
Our greeters are there to smooth the way through the airport, and they are not baggage assistants or porters. However, if you require assistance with bulky or heavy luggage, your greeter will be able to organise the help you need for your bags.

Can my Greeter get me into a VIP Lounge?
If you are a frequent flier, or are flying Business or First Class, you may have automatic use of a VIP airport lounge. Your greeter will accompany you to your lounge (usually they cannot enter with you). Except for Elite VIP services our Meet and Assist Service does not include use of or acces to a VIP Airport Lounge Service, unless it has been separately booked and paid for.

Will my Greeter accompany me to my hotel?
Our Meet and Assist Services apply throughout your time in the airport. Your greeter will accompany you safely to your private car or ongoing transportation. Their services end at the kerbside and they will not travel to your hotel with you (unless it is an airport hotel at the airport). 

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